Thank you Automation
Thank You Automation feature is designed to streamline the ticket resolution process. We've noticed that after agents successfully solve a ticket, subsequent messages from users, often consisting of thank you messages, unnecessarily reopen the ticket. To save time and improve efficiency, the Thank You Automation system automatically resolves the ticket if the incoming message is a thank you. This allows our agents to focus on new and more complex inquiries, ensuring prompt support and enhancing customer satisfaction. Say thank you, and let the automation take care of the rest.
You can easily using it in the Portal Admin.
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