FAQ Suggestion

Introduction

With the FAQ Suggestion feature, our AI generates responses for tickets by searching for relevant articles in your knowledge base. It provides users with the URL of the corresponding article, enabling them to easily find the support they need without requiring assistance from an agent. This feature promotes self-service and empowers users to access helpful resources independently.

Prerequisites

To utilize the FAQ Suggestion feature, it is necessary to submit your knowledge base to our AI. To learn how to submit your knowledge base, please refer to the article located in the Portal Admin - Train AI tab. This article provides step-by-step instructions on how to integrate and train the AI with your knowledge base, enabling the effective utilization of the FAQ Suggestion feature.

FAQ Suggestion in Action

FAQ Suggestion in Action