The AI Actions application leverages the ticket information and incorporates your business settings, rules, and knowledge center (which are managed through the Portal Admin application) to generate the most accurate and appropriate responses for each ticket.
The goal of the AI Actions application is to streamline the support process by automating the generation of correct and relevant responses, saving time for your support team and ensuring consistent and efficient customer service.
Generate a new Response
To generate a new response using the AI Actions application, simply click on icon. With each click, a new response will be automatically generated for you. If you wish to generate another response, you can click the icon again, and another response will be generated for you.
In most case, the generated response will be auto insert in your text editor, you do not need to copy and paste the response.
Enhance current Response
If the generated response does not meet your expectations or requires adjustments, the AI Actions application offers five different actions to enhance the response according to your preferences:
By selecting one of these actions, a revised response will be automatically generated, aligning more closely with your desired outcome or requirement.
If the new generated response does not meet your expectations and you wish to revert to a previous version, the AI Actions application offers an undo/redo feature. This feature allows you to navigate through the generated responses and easily switch between them.
To move to the previous response, simply click on icon. This will take you back to the previously generated response. Conversely, if you want to move forward to the next response, click on icon, and the application will display the subsequent response.