Only Pay When Caffeinated is Used

At Caffeinated CX, our pricing model ensures that you only pay when our AI, Caffeinated CX, is actively utilized to enhance your ticket resolution process. We are confident in the capabilities of our AI, and we guarantee that it will contribute to a threefold improvement in your team's ticket resolution efficiency. If this guarantee is not met, we offer a money-back guarantee.

Support Agents

Price includes all agents

Price per additional AI Ticket

$0.15 USD

Channels Supported

Email, Chat, Facebook & Instagram messages

Help Desk Native Integration

Zendesk, Freshdesk, Zohodesk, Etc

Native integrations

Content Tone Training

99% Accuracy, Improves Overtime

14 Days Free Trial

Custom CRM Integrations

Knowledge center integration

Historical Tickets Data

Brand Voice

One-Click "Reply & Close Ticket"

Custom Automatic Answering Rules

Frequently Asked Questions

What happens if I hit my plan's ticket limit?

Option 1: Upgrade to a higher monthly limit.

Option 2: Wait until your credits renew at the start of your next billing cycle.

Does it cost anything to add my whole support team?

Pricing is usage based, we don't charge per user.

What is Caffeinated's refund policy?

During your 14-day free trial, make an informed decision if we meet the hype. If you decide to continue after your free trial, you'll be put on the plan you choose today at sign up. You can always upgrade, downgrade, or cancel as your support demands change. If you ever need help with your account, simply email hey@caffeinatedcx.com.

Why chose Caffeinated instead of Ada, Forethought or Thankful?

There are three main reasons dozens of companies have left their contracts to move to Caffeinated: ‍ 1. Our AI is better, easier to use, and faster. Your team will love using Caffeinated more than any of these competitors. We focus our software on empowering your team, not replacing them. ‍ 2. Our pricing is way more reasonable. We've helped organizations go from paying $5k+ a month to $500 a month with better software. We don't believe in annual contracts or fixed prices per seat. We are the only AI support solution that is based on usage. ‍ 3. Better support and faster feedback loops: We have dedicated Slack channels for all customers and our team responds to questions pretty much 24/7, regardless of your business's size. Support is at the forefront of our business. Have a unique feature you want implemented? Tell us and I'll bet you dessert we'll have it out the following week. We love our customers and are always here for you. ‍ 4. Bonus one: Bet on the underdog! We are the only bootstrapped solution that was actually started by a former customer support leader. If you want to read more and see exact details on why Caffeinated is better, check out.

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