Macro Suggestion

This feature is currently compatible with Zendesk only.

What is Macro?

If you're familiar with Zendesk, a macro is a predefined list of actions that allows your agents to quickly resolve tickets. It serves as a time-saving tool by providing a set of standardized actions that can be applied to common ticket scenarios.

What is Macro Suggestion?

Our team offers a feature called Macro Suggestion, which utilizes machine learning algorithms to analyze ticket information and the available macros in your business. This feature intelligently recommends the three most suitable macros for each ticket. By providing these suggested macros, agents can efficiently resolve tickets with greater accuracy and speed.

You can easily see in the AI Actions.

Macro Suggestion in Action

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